|  Frequently
Asked Questions
If
you need personal help, email us at 
or
call us at 905-476-6926
Finding products
at Finely Corked is easy!
If you're just browsing - Visit the Product Catalog, and pick from a variety of product categories like Special
Promotions, Wine Accessories, Corkscrews by Le Creuset....
For a more specific search, use
the Search Box on the left hand side of the page. For example, if you're
looking for the Screwpull by Le Creuset - Enter the keyword Screwpull
in the Search Box. Hit the word Search, and you’ll get a list of all the
products with Screwpull in their description. For a more detailed search,
use the Advanced Search capability. It’s that easy to find the products
you're looking for in our store.
The Best Price
on the Internet
We understand that the Internet is all about convenience, selection, great
service and
LOW PRICES
To help demonstrate our broad selection
and low prices we’ve included a Comparison Price
Guide to help make you’re shopping that much easier. In the guide
we include all 30 of our corkscrews.
We Stock Everything
we Sell
The only way we can ensure you receive the products you order on time
is to keep everything in stock. In the very unlikely situation where we
do run out of an item, we let you know right on the product information
page with a Temporarily Out of Stock sign. We also disable your ability
to place the item in your shopping cart. We don’t want you to ever wait
for your delivery because we didn’t have your item in stock.
All our Products
are sold in US $
All of our prices are in US $$. We gladly accept credit card purchases
via Visa or Master Card which will be processed in US $. Orders to the
USA do not include any taxes or duties.
We use FedEx Ground
to ship all our orders in North America
Orders to the East coast of the US take about 2 - 4 business days. The
West coast is 4 - 6 business days. Orders within Canada take 1 - 5 business
days (Toronto 1-2 days, Ottawa and Montreal 2-3 days, East and West coasts
4-5 days). We've found that FedEx Ground is the best balance between speed,
and cost. Since we stock everything we sell, we process and ship your
order the next business day.
If you need faster delivery
You can select FedEx Air with deliver to most metropolitan centers
in the continental North America within 2 business days. If you’ve put
off your shopping, this service can save the day.
For orders
outside North America
We will e-mail you with shipping costs after we receive your order. We
will await your confirmation via e-mail before we ship your products.
We will not bill your credit card until we have your shipping confirmation.
Unfortunately, International shipping can be expensive and we want to
ensure you approve all shipping costs. No surprises is part of what we
mean by exceptional customer service.
For orders outside North America, the
customer is responsible for any local duties or taxes (if applicable).
It is impossible for us to accurately determine these costs at our end.
If you have any questions about the shipment
of your order, simply e-mail or call us with your invoice number
You can track
your shipment every step of the way
If you are interested. Click
here, and you will be taken to the FedEx tracking system. Enter the
tracking number that we sent you, and see where your package is. Its easy,
and very interesting!
We monitor all our shipments each day,
so we can ensure that your package arrives on time. We have direct contact
with FedEx should we have any questions about your order. The FedEx system
works, and helps us ensure we can meet our delivery commitment to you!
Sending your order
as a Gift is easy
Once you begin the check out process you will be asked for your billing
address. This is the address your credit card bill is sent to. You'll
be given the option to include a different shipping address. Simply include
the name and address of the person you want the gift sent to. When the
ship to name and address is different from the bill to information, we
assume your order is a gift. We include a gift card with any comments
you've included. We don't include any receipt or pricing information when
we ship your gift. If you have any questions, simply email us and we'll
pay special attention to your request.
Our Money Back
Guarantee
We promise to deliver the highest quality products, secure web ordering,
reliable shipping, and exceptional customer service. If you're not satisfied
with your order for any reason, simply return it within 45. days. We’ll
refund your money or exchange the product... you decide. We promise to
do everything we can to make things right. 100% customer satisfaction
or your money back.... How’s that for simple and straight forward!
We Respect your
Privacy.
Our Privacy Policy is very simple..... We don't share (or sell) your e-mail
address, personal information or purchase preferences with other companies.
Period! We don't resell our customer list... ever. E-mail from us is optional;
let us know at any time if you do not want to receive our e-mail. We’ve
built our business by providing high quality products, with exceptional
customer service. We don’t generate income by selling personal information.
Any information we do collect, is used to improve your shopping experience
at Finely Corked. We think you have enough things on your mind, without
worrying about how we will use your data.
Our customers are our business and we understand your interest is privacy.
We Pay Special Attention to your Security.
To process your orders, we use secure server software with SSL technology,
and a Digital Certificate. What this means to you, is that all your personal
information (including your credit card number) is encrypted (scrambled)
before it is transmitted over the internet so it cannot be intercepted
and read by anyone. This ensures that using your credit card to purchase
products at Finely Corked, is extremely safe.
(None of our customers has ever reported fraudulent use of a credit card
as a result of a secure purchase made at Finely Corked.
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